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To create an environment of skill, growth and culture that our team wants to embrace, contribute to and pay forward!

The Industry Estate Agents

Industry Standard

The Industry Estate Agents is a Far North Queensland based real estate agency that first established in Cairns in 2017 which excel at providing the utmost in real estate service solutions.

Our aim is to be the best real estate agency, and provide the highest level of customer service to our clients whilst achieving premium results and maintaining upmarket branding – all at an affordable price. In order to achieve this goal, we must constantly improve our response to clients ever changing needs and uphold

The Industry’s vision, and mission statements, as well as uphold The Industry’s core values.

Mission

Create an exceptional buying, selling & rental experience that goes beyond the expectations of our clients.

Vision

The Industry’s vision is to “offer a personalised and boutique real estate experience where we can expand The Industry brand to other cities, whilst continuing to provide the best customer service, satisfaction and results to our clients”.

Core Values

  • It’s not the home, it’s not the photos, it’s not the marketing, it’s the people behind the service
  • Take ownership
  • Provide consistent product quality & branding
  • Provide exceptional customer service that leaves an impression on our clients
  • Respect and acknowledge others
  • Strive for continual improvement to be the best
  • Work as a team
  • Act with integrity at all times
  • Create value – provide solutions
  • Timely, honest and open communication
  • Have fun / enjoy what we do / celebrate success
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Our Mission

We are the top agency that attracts and retains the  best agents because of our culture, training and support.

We will

  • Foster a unique and inspiring culture that sets us apart from our competitors and make our team proud

  • Develop and enable our Engine Room so they are empowered to help our team succeed

  • Attract, grow and retain expert agents as the leading edge of their profession

  • Collaborate as one team, where every individual understands how they help us to be successful

  • Have leaders that walk the talk

Our priorities

  • Get the basics right

  • Strengthen our leadership team

  • Define and grow our sales culture

  • Ensure a supportive work environment so our Engine Room can thrive

  • Identify and enable learning opportunities that deliver the desired competitive advantage

Our Values

    • Get the basics right

    • Happy colleagues – happy clients

    • Add value first

    • Quality before quantity

    • It’s got to be good enough for Mum

    • Love who you work with

    • Do not let any competitor get ahead

    • Be fair, transparent, rational and open-minded

    • Own your mistakes and failures (it’s OK!)

    • Adhere to the process

    • Communicate respectfully